Effective as of July 26, 2024, this Privacy Policy outlines the privacy practices of Neunera LLC ("Neunera," "we," "us," or "our") and details how we manage personal information collected through our digital properties that reference this Privacy Policy (the “Service”). This also includes information gathered via social media, marketing efforts, and other activities described herein. Neunera may present additional or supplemental privacy policies for particular products or services at the time personal information is collected.

Information you provide to us when you use our Service or interact with us, you may provide various personal information, including:

• Contact Data:  This includes your first and last name, and email address.

• Profile Data:  Information such as your username, password, date of birth, preferences, and any other details you add to your account profile.

• Communications:  Any exchanges we have with you, whether through the Service, social media, or other channels, including when you contact us with questions or feedback.

• Transactional Data:  Details necessary to complete your orders through the Service, such as payment information, order numbers, and transaction history.

• Marketing Data:  Your preferences for receiving marketing communications from us and information about your engagement with these communications.

• User-Generated Content:  Photos, images, and other content or information you generate, transmit, or make available on the Service, along with associated metadata.

Third-party platforms and social networks:  When you choose to log in to our Service through a third-party platform or social media network, or link your account from such a platform or network to our Service, we may gather information from that external source. This may include details such as your username, email address, user ID, and profile picture.

Automatic Data Collection:  We, along with our service providers and business partners, may automatically collect information about you, your computer or mobile device, and your interactions over time with our Service, communications, and other online services. This includes: 

• Device Data:  Information such as the type and version of your computer's or mobile device's operating system, the manufacturer and model, browser type, screen resolution, and IP address.

• Online Activity Data:  Details about the pages or screens you viewed on our website.

Cookies are small data files that websites store on your computer or mobile device. Our Service employs both session cookies (which disappear when you close your browser or app) and persistent cookies (which remain until you manually delete them) to offer a more personalized and interactive experience.

Here are the types of cookies our Service uses and their purposes:

• Essential Cookies: These cookies are crucial for providing the services offered through our Service and enabling you to use its features. Without these cookies, the Service cannot function correctly.

• Functionality Cookies: These cookies remember the choices you make when using the Service, such as your preferred language. Their purpose is to provide a personalized experience and to save you from re-selecting preferences each time.

• Analytics and Performance Cookies: These cookies gather information about the traffic on our Service. We use this data to operate the Service more efficiently, collect broad demographic information, monitor activity levels, and enhance the Service.

You can usually remove or reject cookies through your browser settings. To do this, follow the instructions provided by your browser, which are typically found under 'settings', 'help', 'tools', or 'edit' menus. Most browsers are set to accept cookies by default until you change these settings.

For more information about cookies, including how to see which cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. 

If you choose not to accept our essential or functional cookies, you may experience some inconvenience while using the Service. For instance, we might not recognize your computer or mobile device, and you may need to log in each time you visit.

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service Delivery

• Provide, operate, and enhance the Service and our business
• Establish and maintain your user profile on the Service
• Communicate with you about the Service, including sending announcements, updates, security alerts, and support and administrative messages;
• Understand your needs and interests to personalize your experience with the Service and our communications;
• Offer support for the Service and respond to your requests, questions, and feedback.

We may use your personal information to:

• Comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities;
• Protect our rights, privacy, safety, or property, as well as those of others (including by making and defending legal claims);
• Audit our internal processes for compliance with legal and contractual requirements or our internal policies.

We may use your personal information to: 

• Enforce the terms and conditions that govern the Service;
• Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.

With Your Consent In some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.

We may share your personal information with the following entities, as outlined in this Privacy Policy or at the point of data collection.

• Affiliates: Our corporate parent, subsidiaries, and related entities, in alignment with the purposes detailed in this Privacy Policy.

• Service Providers: Third-party entities that perform services on our behalf or assist in operating our Service or business, such as data hosting, IT services, customer support, email delivery, marketing, and website analytics.

• Payment Processors: Any payment card information you use for transactions on the Service is collected and processed by our payment processor Stripe. Stripe may utilize your payment data according to its privacy policy: Stripe Privacy Policy. 

• Third-Party Platforms and Social Media Networks: If you enable features that connect our Service to third-party platforms or social media networks (e.g., logging in using your third-party account), we may share the personal information you authorize us to share. We do not control how these third parties use your personal information.

• Professional Advisors: Professional advisors, such as lawyers, auditors, bankers, and insurers, as necessary in the course of the professional services they provide to us.

• Public Authorities: Law enforcement, government authorities, and private parties, when we believe it is necessary or appropriate to comply with legal obligations or protect our rights.

• Business Transferees: Entities involved in business transactions (or negotiations and due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of our business or assets, including during bankruptcy or similar proceedings.

We retain the right to alter this Privacy Policy at any time, and we encourage you to review it periodically for updates. If we implement significant changes, we will inform you by updating the date of this Privacy Policy and prominently posting the revised version on our Service. In circumstances where the law requires, we will also provide additional notification of these changes through other means we believe are likely to reach you, such as via email or notifications through the Service. These changes will become effective immediately upon posting unless otherwise specified. By continuing to use our Service after any modifications have been posted, you agree to the revised terms of the Privacy Policy.

For any questions or concerns regarding our Terms of Service, please feel free to reach out to us at hello@neunera.com. Your feedback and inquiries are important to us, and we are committed to improving your experience with Neunera.